Movehappy Healthcare Centre

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1. Do I need a Doctor’s referral to see a Movehappy Healthcare Practitioner (Osteopath or Physiotherapist)?

You do not need to see a GP prior to seeing a physiotherapist, as both physiotherapists and osteopaths are primary healthcare practitioners. If your condition relates to an insurance or DVA claim, it is advisable to have a GP or specialist referral.

2. How long does a treatment take?

Physiotherapy and Osteopathy treatments at Movehappy Healthcare take thirty minutes. We only see one client at a time, in a private room. Both initial and subsequent consultations take half an hour. We run well to time so please ensure that you arrive for your appointment a fraction early. For initial appointments it is best to arrive ten minutes early to fill out any appropriate paperwork.

3. What should I expect from my consultation?

In your initial Movehappy consultation, your practitioner will take a history, review any images that you might have, and then conduct a physical examination.

The physical examination involves palpation (touch), movement, and observation, to allow the therapist to arrive at a diagnosis.

An action plan will then be formulated in conjunction with the patient to work out the best way forward for treatment. If the therapist feels that more imaging or referral onto a specialist is required then that will be discussed with you. Otherwise, with your consent, treatment will commence and, where appropriate, exercises will be given. Each patient will leave their first consultation with a working diagnosis and prognosis, including a time frame of how long the condition should take to settle, and how many appointments should be required.

4. Can my practitioner refer for imaging?

Physiotherapists and Osteopaths are able to order some imaging to assist in diagnosis. Movehappy practitioners can order x-rays, MRIs and ultrasounds, but not CT scans or Bone Scans (due to their high level of radiation).

The only imaging that Physiotherapists and Osteopaths can order for which the patient will receive a Medicare rebate are x-rays of the spine and hips. For all other imaging, the patient will NOT receive a Medicare rebate.

With this in mind, however, often patients will opt for physiotherapy-referred imaging, as the time and cost involved in obtaining a GP or specialist referral often negates any cost saving made in obtaining said referral.

Your therapist will be sure to explain this to you in the event of ordering any imaging.

5. When should I see a physiotherapist?

Physiotherapists at Movehappy treat a number of conditions and have a very wide scope of practice.
Our emphasis of practice is the creation, maintenance and promotion of optimal musculoskeletal health.

We treat not only pain, but also provide advice on posture, ergonomic and bike set ups, strengthening programs, and in some cases, nutrition and lifestyle advice. We also provide pre season screenings
for sporting teams and pre employment screenings for some corporations including the Australian
Federal Police.

Things for which a physiotherapist should always be seen include acute sporting injuries such as “sprained” joints and “strained” muscles. It is imperative to get injures such as these assessed and appropriately treated to ensure that correct bracing is applied in the case of joint injuries, and appropriate time off and strengthening is followed for muscle injuries.

Movehappy Physiotherapists also treat

  • spinal pain
  • headaches, jaw pain
  • “growing” pains in children
  • pregnancy and post pregnancy pain including continence training and assessment and
    quantification of rectus diastasis separation
  • overuse injuries and tendonopathic conditions (“tennis elbow”, “trochanteric bursitis”,
    “Achilles tendonitis” and “plantar fasciitis”
  • continence training post prostatectomy.

If in you are at all in doubt about whether a Movehappy Healthcare Physiotherapist can help you,
simply call our receptionists on 6231 1155 or 6162 0855 and ask. Alternatively send your query
by email to

6. What should I wear?

Your practitioner will need to have access to the area of pain. Therefore, it is best if you can wear shorts (and a sports bra in the case of women). We have gowns and shorts on site should you not have appropriate attire. You will not need to disrobe to your underwear.

7. Does treatment hurt?

Some manual treatment techniques can be uncomfortable, however treatment should not ever be severely painful. If you find that any particular technique or modality is too uncomfortable your practitioner will always be able to find an alternative technique. Be sure to tell your therapist if this is a concern that you might have.

Some people experience mild soreness for a day or two after treatment, similar to that felt after mild exercise. If this soreness persists or increases significantly, call your practitioner to discuss your concerns.

9. How many times will I need to come?

The number of times that you will need to attend for treatment depends on what your condition is. Your therapist will give you an outline at the end of your first session to explain to you how many times they think that you would need to attend, and when your condition will be reviewed.

10. Does Movehappy Healthcare treat insurance patients?

Movehappy Healthcare therapists treat insurance patients. If you have an insurance claim, it is best to have a GP or specialist referral. It is also important that you have contacted your insurer to ensure that your claim HAS been accepted (verbal confirmation is insufficient).

We require payment at the time of service as Movehappy Healthcare does not directly invoice insurance companies for your treatment. Third-party patients will need to forward their paid invoice to their insurer for a rebate. We also charge our listed fees for all insurance patients, so it is important that you understand what costs your insurer will cover, as you might be left with a gap.

11. Does Movehappy Healthcare have HICAPS?

Movehappy Healthcare has HICAPs HICAPs on site which means that if you have health insurance you can process your claim on the spot, meaning that you only have to pay the gap.